NHTSA complaint #11629488

Owner complaint summary

There is a clear engine knock. I have a recording of it both on video and audio, my engine performance and gas mileage has gotten worse. I picked up on the sound about 6 weeks ago and called (Mueller Acura), said I would have it checked at the next oil change. The dealer (Mueller Acura of Merrillville) has had my Acura MDX, for two days two weeks ago and for the last 7 days, currently. The didn’t tear down the engine completely. But they told me they had their master mechanic and Honda’s (from another shop Team Honda) Master mechanic came down and used a camera and I have a bad tensioner, bad rockers, and a bad cam shaft. I’ve been speaking with an outside mechanic who is a Honda certified Master mechanic who now runs an independent shop. Acura, says I have a bad camshaft, bad rockers, and bad tensioner. They said I need all of those replaced as well as the $3000 100K service. They are deeply discounting what they quoted me because I’ve documented well and made so many trips out there to physically show them the engine knock (right now they want $3606 to fix and then they will listen again). They finally heard it at the back of the engine. I’m in a rental and it’s costing me daily. The independent shop says the correct answer is you have a bad engine and they need to check the crank shaft, the head, and the rod bearings, in addition. He said if I changed the oil myself I would probably see metal particles in the oil and if I fix it I’m wasting my money as the entire engine is in need of replacement. It only has 86K miles on it and should not have these issues. I don’t think I should have to pay, and I need my vehicle back. I’m now without a vehicle and they are demanding I give them an answer by Monday at 7am on whether or not I’m fixing it. They won’t put anything in writing as they want to keep it kept quiet until I make a decision. The service manager is now trying to talk me into trading but not at their dealership. I feel like May need to contact an attorney.