NHTSA complaint #11629919

Owner complaint summary

Vehicle has a complete transmission failure at 67,000 miles. Purchased 10 of 2018 with 5 year/ 60k drive train warranty. Vehicle has been correctly maintained since purchased. No maintenance or fluid change required by manufacture. Car would hesitate/ buck and made strange noise from transmission. Took it to be inspected at our mechanical the next day . Shop pulled codes from the car and then referred us to a transmission shop. They reported the fluid was burned and transmission needed to be replaced. Vehicle is not drive able at this point. Purchase dealership said to bring the vehicle in for diagnosis, but it would not be covered as it is out of the drive train warranty by a year and 7000 miles. No TSB's or recalls from Toyota at this time. Transmission shop reported that Toyota has a problem with these 8 speed transmissions and they are on national back order. Vehicle has been out of service for 3 weeks with no ETA on the transmission assembly from Toyota as of today. Total repair estimate is over $6000.00 and rental has accrued over $1500.00 in fees as of today.