NHTSA complaint #11630486

Owner complaint summary

I am filing a complaint regarding an unresolved safety recall (NHTSA Campaign Number: 24V720000) for my 2022 Jeep Wrangler 4xe. The vehicle has experienced stalling and a significant loss of engine power while driving, creating a serious safety hazard. These issues were first noticed in October 2024 and the vehicle has become unsafe to drive as a result. I previously submitted a complaint to the NHTSA in October 2024, but the issue remains unresolved. Following the recall advisory, I brought my vehicle to an authorized dealership on November 26, 2024, where I was informed that no available fix exists for this recall issue, and the dealership could not provide a timeline for when a remedy would be available. The malfunction involves the high-voltage battery pack software, which is part of the recall remedy. However, this update has not been applied to my vehicle, and the ongoing performance degradation continues to put my safety at risk. The recall explicitly mentions the potential for fire and injury, which heightens my concern regarding the unresolved issue. Safety Risk: The stalling and loss of power while driving creates an immediate danger to my safety and that of others on the road. The vehicle is no longer reliable or safe to drive under these conditions. Dealer Confirmation: The problem has been confirmed by the dealership, but no remedy has been provided, and no repair timeline has been given. Symptoms: Prior to the failure, no warning lamps, messages, or other symptoms were present, and the issue emerged suddenly while driving. Resolution Requested: I request an investigation into Chrysler’s failure to resolve this recall in a timely manner. I urge the NHTSA to take corrective action to ensure that the necessary repairs are made promptly to avoid further risk to my safety and the safety of others.