NHTSA complaint #11631463

Owner complaint summary

The contact owns a 2019 Nissan Rogue. The contact stated that while attempting to make a turn, the transmission inadvertently downshifted and the accelerator pedal was inadvertently depressed. There was no warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed by the dealer that the failure could not be duplicated. The contact stated that the failure recurred, and the vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The dealer recommended to the manufacturer that the gear shift lever be replaced. The manufacturer was made aware of the failure and a case was opened. The manufacturer approved the recommendation by the dealer and the contact was informed that the shift gear lever would be replaced. The contact also was informed by the dealer that parts for the gear shift leaver were not available and were on backorder. The vehicle was not repaired. The approximate failure mileage was 46,200.