NHTSA complaint #11631735

Owner complaint summary

I am writing to formally file a complaint regarding the ongoing issues related to safety recall 23TA15 for my 2021 Toyota Corolla LE. The recall, issued in December 2023, involves a defect in the Occupant Classification System (OCS) sensors in the front passenger seat, which may have been improperly manufactured. Unfortunately, Toyota has failed to address this recall in a timely manner, significantly impacting my ability to use my vehicle safely and as intended. My local dealership has confirmed that my car is affected by this recall and that the OCS sensor is not functioning. However, despite the recall being issued nearly a year ago, the dealership has informed me that they are unable to obtain the necessary parts to repair the issue, and they do not expect to receive them until at least the end of December 2024—if not later. As a result, I have been unable to use my car's passenger seat in a safe and fully functional manner, effectively rendering the car unsuitable for my needs. This prolonged delay in resolving a critical safety issue is unacceptable, and I am concerned for my safety and the safety of others until this issue is resolved. I kindly request that the NHTSA investigate Toyota’s handling of this recall and take appropriate action to ensure that affected vehicle owners, including myself, are provided with timely repairs and necessary parts. I am also requesting clarification on any steps I can take to expedite the repair process. Thank you for your attention to this matter. I look forward to your prompt response.