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NHTSA complaint #11632608

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 VOLKSWAGEN ATLAS

Manufacturer

Volkswagen Group of America, Inc.

Components

ELECTRICAL SYSTEM,STRUCTURE,SERVICE BRAKES

Dates

Incident: 12/23/2024
Filed: 12/27/2024

Owner complaint summary

The vehicle was giving a false alert about my driver's door being opened. The door was infact closed properly. During this time when i was driving when i came to a slowed or complete stop the car put the emgergency/parking brake on. This happened twice in seven days. I took the car to the dealership to look at it and it appears to be a known defect that the door latch can freeze and cause this malfunction. The car has not been in an accident and is less than 5 years old. The repair is $1000. This abrupt braking was hazardous as it cause the car to stop short, my family could have been rear-ended.

This is an owner complaint filed with NHTSA (ODI #11632608). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11632608)Back to reports

Official record ID (ODI): 11632608. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.