NHTSA complaint #11633156

Owner complaint summary

2024 July summer time, the compressor started same issue as the temperature increased. All of a sudden, the car was started showing major “drivetrain error” and “high voltage battery error”. I have taken the car again back to the same dealership and this time the car was starting to show major system failures. I have kept BMW in the email loop and at the first instance itself I have called out that cooling issues can cause battery issues, and it happened exactly like that after 7 months. Car was with the dealership from 07/22/2024 mileage: 7896 to 07/24/2024. Dealership said this was just a software issue even though there were errors related to high voltage, after 3 days, dealership simply updated the software and cleared all the issue and related the car stating that everything fixed. I have attached the service appointment letter for this issue. It looks like they wanted me to cover the 12 months after delivery so that they can be safe with lemon law, and it proved true with next incident. After the 3 months, a terrific incident happened on [XXX] Mileage:10,561. I was taking my [XXX] daughter for a doctor’s appointment along with my [XXX} daughter and my wife. It was a short trip less than 5 miles from my home. While in the state highway, while driving ,all of a sudden the car lost all of its power car had 12 miles of electric range and 227 miles of gas range, I have photo proof from this time either from electric motor and from the gasoline engine and stalled and stopped in the middle of the road with the EXACT SAME problem on “drive train error” mentioned above serviced on 07/22/2024. There was a truck behind us and the driver had to sudden break not to rear end us. The situation was terrific, and I cannot explain it through letters here. My wife and my [XXX] panicked, and they had to went through the trauma. I was thrown into a situation by BMW and the since I purchased a costly brand-new car for my family and trusting BMW,still in dealer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)