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NHTSA complaint #11633838

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 BUICK ENCLAVE

Manufacturer

General Motors, LLC

Components

UNKNOWN OR OTHER

Dates

Incident: 01/02/2025
Filed: 01/03/2025

Owner complaint summary

The car stalled and is stuck in park. It has electronic shift and if the engine doesn't run it has to be put into neutral manually. The Buick dealerships don't know how to do this and keep referring me to an obsolete video. One service representative suggested the manual lever is under the air filter housing but they cannot provide any information on this design, The car is stuck in a garage and cannot be towed. It is stuck in place.

This is an owner complaint filed with NHTSA (ODI #11633838). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11633838)Back to reports

Official record ID (ODI): 11633838. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.