NHTSA complaint #11633933

Owner complaint summary

The contact owns a 2024 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that inclement weather, the vehicle security system was failing. The contact stated that the doors were unlocking independently, and the alarm system was disarming. The contact stated that the failure was constant. Additionally, the contact stated that the door locks appeared in the locked position, but the doors were able to be opened from the outside. The contact had taken the vehicle to the local dealer who determined that the security system needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The failure mileage was approximately 2,100. Parts distribution disconnect.