Verified government source

NHTSA complaint #11634446

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 KIA TELLURIDE

Manufacturer

Kia America, Inc.

Components

ENGINE

Dates

Incident: 12/20/2024
Filed: 01/06/2025

Owner complaint summary

Upon braking the vehicle would run rough and the engine would shut off completely. This was first noticed when my wife was turning into our driveway and turning across traffic. She was heading westbound and slowed down to take a left(northbound) into our driveway. Upon braking the engine started to run rough & as she accelerated to turn into the drive, the engine shut off completely. This left her stranded turned perpendicular to oncoming traffic. The oncoming traffic narrowly avoided an accident and left my wife shaken from the incident. I brought it into the dealer where after multiple days of investigating found the vehicle was 4.9l of oil low. There was no indication of low oil in the engine; no indicator light or sounding of low oil, prior to complete engine shut down. The dealership stated when the vehicle shut off, the low oil light would then turn on. This is possible as when it had shut off on me while bringing it to the dealer, there were 4-5 lights that would turn on when the vehicle shut off. The dealership performed an oil change, which it was near to the mileage for needing an oil change anyways. Since this was completed we have not had any issues since. I am working with the dealership currently on why the vehicle is consuming so much oil, but my main concern is there was no warning or indication before the vehicle shut off while in normal driving conditions. I called Kia service and the dealership today and they stated the light should come on when there is less than .5 qrts of oil left in the engine. They believe I did not reach the threshold for the light to come on, but again my concern is the only first indication of low oil should not be my vehicle shutting off in an unsafe condition.

This is an owner complaint filed with NHTSA (ODI #11634446). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11634446. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.