NHTSA complaint #11636817

Owner complaint summary

Rivian passenger airbag is usually disabled (70 % cases) with adult passengers weighing about 125 lbs while they sit correctly in the front passenger seat. There is a warning light "Passenger airbag off". No problems with heavier passengers (> 140 lbs). There are tons of threads about this issue on Rivian forums, Reddit or Facebook groups. Based on these threads, sometimes Rivian service centers try to fix it (often unseccessfully) and sometimes they say it's normal. I've contacted a Rivian service through the Rivian app and they told me that it's a normal behavior because 125 lbs is near the treshold. But I never had similar issues with other cars.