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NHTSA complaint #11638464

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 MITSUBISHI OUTLANDER

Manufacturer

Mitsubishi Motors North America, Inc.

Components

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

Dates

Incident: 05/21/2023
Filed: 01/25/2025

Owner complaint summary

The touchscreen does not work. This creates a safety issue as hands free driving is no longer am option. There are 1000s of complaints directly to Mitsubishi and they're not doing anything about it. The response is basically "we're aware our equipment failed, go to a dealership and pay to have it replaced" That should not be the consumer's out of pocket cost as Mitsubishi is fully aware of faulty equipment and needs to be held responsible. Everyone's safety is at risk because of this default.

This is an owner complaint filed with NHTSA (ODI #11638464). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11638464)Back to reports

Official record ID (ODI): 11638464. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.