Verified government source

NHTSA complaint #11638554

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

POWER TRAIN

Dates

Incident: 11/27/2024
Filed: 01/25/2025

Owner complaint summary

Was on Interstate when there was a loud bang, the transmission shifted harshly and I lost power where the vehicle would not go faster when i hit the pedal. I was basically pumping the gas for about 3-5 seconds before transmission re engaged. It was a dangerous situation in that I was at highways speeds about 65-70mph and i had no throttle control for several seconds. There was no warning when it happened and it re engaged and I was able to drive the vehicle home. Ford did replace the CDF drum under warranty but there should be a recall on this transmission. The the same thing happened in my other truck, an f150 which uses the same tranmission and engine combo.

This is an owner complaint filed with NHTSA (ODI #11638554). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11638554. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.