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NHTSA complaint #11639738

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2024 INFINITI QX60

Manufacturer

Nissan North America, Inc.

Components

VISIBILITY/WIPER

Dates

Incident: 01/01/2024
Filed: 01/30/2025

Owner complaint summary

On multiple 2024 Infiniti QX60 vehicles (test drives, my vehicle, loaner vehicle), the driver-side door rearview mirror glass vibrates under all driving conditions. This can blur the image and is unsafe during lane changes. Note that the passenger-side door mirror glass does NOT vibrate. It appears to be an isolator issue on only the driver-side door mirror. The problem was investigated and confirmed at an authorized Infiniti dealership (Coulter Infiniti) but they stated that all 2024 QX60 experience the same issue and it is normal. I stated it is not normal and a defect that needs to be addressed. There is currently no fix available.

This is an owner complaint filed with NHTSA (ODI #11639738). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11639738)Back to reports

Official record ID (ODI): 11639738. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.