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NHTSA complaint #11640430

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

UNKNOWN OR OTHER

Dates

Incident: 02/03/2025
Filed: 02/03/2025

Owner complaint summary

The vehicle is hard shifting creating a forceful lunge which is followed by characteristics of the vehicle being in neutral (starts to slow down and revs when I try to continue on the road). I have been told the transmission on these vehicles (10 shift transmission) is part of a class action lawsuit. Ford Customer Service told me to contact NHTSA. It is very unsafe because when the car lunges and hard shifts, it slows my vehicle without my control which could cause an accident around me.

This is an owner complaint filed with NHTSA (ODI #11640430). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11640430)Back to reports

Official record ID (ODI): 11640430. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.