Verified government source

NHTSA complaint #11642110

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 AUDI Q5

Manufacturer

Volkswagen Group of America, Inc.

Components

STEERING,LANE DEPARTURE

Dates

Incident: 02/11/2025
Filed: 02/12/2025

Owner complaint summary

The lane keeping system randomly will malfunction and will veer the car either into oncoming traffic or out of the lane i am driving in. The most recent it tried to veer me off the road completely and into a sign off the road. The vehicle will also sometimes trigger the Audi collision avoidance system randomly. It has done it twice while turning left that the car will come to an abrupt halt for no reason. Both of these concerns can create car accidents if someone is either following closely behind or if the car veers into a different lane. I have reported this to the dealer multiple times and have escalated to Audi corporate. They are unable to replicate the issue, because it happens randomly and say the vehicle is operating within the standard. There have been no warnings or lamps that would indicate that the car has an issue.

This is an owner complaint filed with NHTSA (ODI #11642110). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11642110. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.