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NHTSA complaint #11642539

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

ELECTRICAL SYSTEM

Dates

Incident: 01/28/2025
Filed: 02/13/2025

Owner complaint summary

The contact owns a 2020 Mazda CX-5. The contact stated while driving at an undisclosed speed, the vehicle shuddered and lost automotive power and failed to exceed 15 MPH. The vehicle failed to return to normal operation. The failure had occurred on several occasions. The contact stated that the infotainment system was inoperative. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the ignition coils needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the CPU system needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

This is an owner complaint filed with NHTSA (ODI #11642539). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11642539)Back to reports

Official record ID (ODI): 11642539. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.