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NHTSA complaint #11642730

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 MERCEDES-BENZ GLC350E

Manufacturer

Mercedes-Benz USA, LLC

Components

BACK OVER PREVENTION

Dates

Incident: 02/09/2025
Filed: 02/14/2025

Owner complaint summary

The contact owns a 2019 Mercedes-Benz GLC350E. The contact stated while attempting to reverse, the rearview camera failed to display an image. No warning lights were illuminated. The contact stated that the dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the backover prevention software needed to be updated. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 22V232000 (BACK OVER PREVENTION). The manufacturer was notified of the failure and informed the contact that the vehicle needed to be diagnosed before a case could be filed. The failure mileage was 76,954.

This is an owner complaint filed with NHTSA (ODI #11642730). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11642730)Back to reports

Official record ID (ODI): 11642730. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.