NHTSA complaint #11643332

Owner complaint summary

Failed component: The windshield washer system is faulty – particularly the passenger side. Honda refers to it as a “wet arm wiper” system. More specifically, the washer fluid is emitted from the wiper arm instead of a more direct spraying method. As such, it does not spray out evenly across the windshield. It basically dribbles onto the windshield, with a delay, and winds up getting dumped onto the bottom of the windshield and the outer edge of the wiper blade. The small amount of washer fluid that does get onto the windshield simply gets mixed with the debris on the windshield and dirties and obscures the windshield even more and makes it even harder to see out of. This is particularly dangerous when the vehicle in operation when the windshield washer is used and the windshield become smeared and obscured in traffic. The vehicle is available for inspection upon request Safety risk: Upon utilizing the windshield washer system while driving in traffic, the windshield becomes smeared and obscured to a point where the operator cannot see very well out of the windshield. Reproduction by dealer: The issue was reported to the dealer on 1/28/2025 and dismissed as “normal wet arm operation”. Inspections: As stated above, the issue was reported to the dealer on 1/28/2025 and dismissed as “normal wet arm operation”. Warning / messages / symptoms / first appeared: There were no warning lamps, messages or other symptoms of the problem prior to the failure. The issue first appeared shortly after the purchase date of 4/26/2024; the first time I used the windshield washer system.