NHTSA complaint #11643447

Owner complaint summary

While steering and turning, the wheel continuously feels sticky and there is a clicking and squeaking sound when I begin to turn the wheel. It is available to inspect. This vehicle does not feel safe. I have had to turn the wheel with more effort when changing lanes on the highway causing overcorrection and the brake also slipped when I was braking before turning to get onto a major street. I have taken it to Firestone to get the brakes checked and for routine oil maintenance and a leak in the windshield reservoir. After the oil change, a Firestone service tech recommended maintenance and repairs including an alignment, new brake pads and rotors, so I took it back to Enterprise, the car dealership where I bought this vehicle on December 5, 2024. Enterprise reluctantly took it back to their service department and checked the vehicle's steering and brakes, denying there was anything wrong with either. The manager at Enterprise stated that the sound I was hearing was normal wear and tear on the vehicle but I am still hearing the clicking and squeaking sound and when I turn the wheel it still feels sticky. There have been no warning lights flashing on the dash, but again, the wheel continuously feels sticky, and I have to overcorrect my turns. There is also a clicking and squeaking sound when I turn the wheel.