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NHTSA complaint #11644448

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 BUICK ENCLAVE

Manufacturer

General Motors, LLC

Components

ELECTRICAL SYSTEM,STRUCTURE

Dates

Incident: 02/17/2025
Filed: 02/24/2025

Owner complaint summary

Power Liftgate was functioning erratically and now it won't open at all. Currently there is no way to manually open the liftgate or access the rear of the vehicle without climbing through the vehicle to get to the trunk area. Electrical switches on inside, exterior of vehicle nor the keyfob will open the liftgate. Previously the liftgate opened on its own at unintended times and now it has simply quit working. Safety issue was when it was opening while driving. It is not currently doing this since it won't work anymore. Complete Failure happened around 54K miles.

This is an owner complaint filed with NHTSA (ODI #11644448). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11644448)Back to reports

Official record ID (ODI): 11644448. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.