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NHTSA complaint #11645032

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 BUICK ENCLAVE

Manufacturer

General Motors, LLC

Components

ELECTRICAL SYSTEM

Dates

Incident: 10/15/2024
Filed: 02/26/2025

Owner complaint summary

The contact owns a 2023 Buick Enclave. The contact stated while the vehicle was parked or while driving, the infotainment system failed to display as needed. The contact stated that the failure persisted, and a dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the technician was unable to determine the cause of the failure. The contact stated that a software update was performed and an undisclosed part in the infotainment system was replaced. The manufacturer was notified of the failure several times but offered no assistance. The approximate failure mileage was 13,500.

This is an owner complaint filed with NHTSA (ODI #11645032). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11645032)Back to reports

Official record ID (ODI): 11645032. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.