NHTSA complaint #11645203

Owner complaint summary

I bought this 2020 Mazda CX-5 Sport 2.5L all wheel drive from a big dealership on July 31, 2023. I started having issues with EPB (electronic parking brakes) in February 2024. When I put the e-brakes on, the yellow parking brake light and the red brake light would come on. Seems like they would engage and disengage just fine except those 2 lights would stay on no matter how many times I tried turning the e-brakes off. I put a new battery in because of some research I did to no avail. Tried putting it in service mode then taking it off service mode......which did work for a couple of months. Then the problem reappeared and the two lights came back on. Sometimes you hear the e-brakes retracting on the rear right side only. And you can smell the brakes from heating up. On 2/26/2025 after getting out of work, I got in my car, turned it on and boom the brake lights are on again. I tried to drive and noticed the e-brakes were engaged. I didn't do it because I don't use the e-brakes at all for fear it would get stuck on and leave me stranded. I have been dealing with this for months and I am so frustrated. This car is only 5 years old. It shouldn't be having e-brakes issues. I've been doing a lot of research and found out that a lot of Mazda owners are having this very same problem. Mazda is very aware of this issue and has known about it for some time, but refuses to do a recall. I’m afraid to drive the car for fear that the e-brakes would engage while I'm driving in the highway and cause me to have an accident. This is a safety issue that needs to be addressed. I don't know what else to do. One thing I do know...... if Mazda doesn't fix this issue, I will never buy a Mazda again and make sure my kids never buy a Mazda either.