NHTSA complaint #11647928

Owner complaint summary

The sunroof on my Camry would not close. I took it to Toyota in were they determined that the cables bound up in the track and the only fix was a new roof assembly. This is a safety risk because if the sunroof cannot close it allows the vehicle to be susceptible to outdoor elements as well as safety issues regarding theft. The problem was seen and confirmed by the Toyota dealership, in where they replaced the roof assembly in its entirety under warranty. There were no warning lights that were triggered by the roof become inoperable. They appeared the day I took it in to get serviced, February 28, 2025. The vehicle has only been inspected by the Toyota Dealership Service Center. We were told that there is no remedy to this issue, and that frequent use will ultimately lead to the roof assembly needing to be replaced again. A cost of $10,000 that was luckily covered under warranty. This is an insane amount of money, and the resolution of "don't use your sunroof" is laughable. When you purchase a car, it is to be able to use it in it's entirety. If I didn't want to use a sunroof, I would have purchase one with one. The dealership said they were not going to submit this as a possible recall.