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NHTSA complaint #11648845

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 BUICK ENCLAVE

Manufacturer

General Motors, LLC

Components

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

Dates

Incident: 03/17/2025
Filed: 03/17/2025

Owner complaint summary

The contact owns a 2021 Buick Enclave. The contact stated that the door locks intermittently failed to operate as needed. The contact stated that the doors had failed to lock and unlock as needed. The contact stated that the failure mostly occurred after it had rained. The contact related the failure to the Manufacturer's Communication Number: 10211091. The dealer was notified of the failure and provided a cost for the diagnostic test and repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 62,188.

This is an owner complaint filed with NHTSA (ODI #11648845). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11648845)Back to reports

Official record ID (ODI): 11648845. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.