NHTSA complaint #11649978

Owner complaint summary

On [XXX], I was involved in a high-speed T-bone collision with a FedEx truck while driving my 2019 Toyota Camry SE (VIN: [XXX] ). Despite the severity of the crash — which totaled my vehicle, caused the windshield to crack, and resulted in my head slamming into the steering wheel — none of the vehicle’s airbags deployed, including the driver’s front airbag. As a direct result of this failure, I sustained head trauma and neurological symptoms. A CT scan taken immediately after the crash revealed a previously undiagnosed 11–12mm partially thrombosed brain aneurysm, which is now causing ongoing vision problems, speech issues, memory loss, and loss of balance. Upon researching known defects, I discovered that my vehicle had a recall for an improperly calibrated Occupant Classification System (OCS) that may prevent airbag deployment — recall #K0M, issued in 2019. I never received any notification of this defect from Toyota. The fact that no airbags deployed in a crash this severe clearly points to a critical safety system failure. I believe this failure greatly worsened my injuries and created long-term health risks that would not exist had the safety systems worked as designed. I am requesting a full investigation and am pursuing a claim for product liability and manufacturer negligence. This complaint is part of a formal record to hold Toyota accountable and protect other drivers from similar harm. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)