NHTSA complaint #11651798

Owner complaint summary

The contact owns a 2019 Chrysler 300. The contact received notification of NHTSA Campaign Number: 24V198000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure; however, the contact stated there was an abnormal sound between the dashboard and the engine. The contact stated while driving 20 MPH, the vehicle started to make an abnormal sound. There were no warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was not able to diagnose the vehicle. The vehicle was not repaired. The failure mileage was approximately 50,000. VIN tool confirms parts not available.