NHTSA complaint #11652724

Owner complaint summary

2019 Camry --> Toyota has customer support program 24TE04 notification for problem with bad flow shut off valve. Problems are engine maintenance light and A/C not functioning properly. This vehicle was purchased new and currently has 3350 miles. The A/C has not functioned properly since purchased. Bredeman Toyota in Park Ridge, IL contacted and appt. scheduled for 4/12/25. The service dept. advised a diagnostic fee of $170.000 would be charge. Toyota contacted about this since the vehicle should be under recall for this problem that could cause the vehicle to overheat. Case #[XXX] provided. I rec'd a call back 4/04/25 from dealership Serv. Mgr. Mike Cooper. Diagnostic charge would not be waived even though I was told they have replaced this part on numerous vehicles for the past three (3) years. I don't understand why Toyota hasn't been told to recall for this problem. Please consider taking this action against the Mfg. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)