NHTSA complaint #11652862

Owner complaint summary

Vehicle Make/Model/Year: 2022 Jeep Wrangler 4xe Component Affected: Steering / Suspension or wheels not sure Mileage at First Incident: 30000 approx Odometer Now: 33150 approx Complaint Summary: My 2022 Jeep Wrangler 4xe has experienced repeated incidents of "death wobble" and uncontrolable shake , where the steering wheel shakes violently and the vehicle becomes difficult to control. Both my husband and I have experienced this issue multiple times, often after hitting small bumps or uneven pavement also in the highway when at speeds over 60 mph. We have taken the vehicle to the dealership twice, ( this is after "fixing this issue twice supposely) explained the issue in detail, and requested a thorough inspection. Despite this, the vehicle was returned to us both times with no resolution, and the dealership stated they could not recreate the issue. We later confirmed with Jeep Customer Care that the service center did not open a STAR case as requested, and the original case was closed without resolution. This issue is intermittent, which is well-known with death wobble cases, yet no action has been taken to investigate or repair the root cause. This raises serious concerns about driver and passenger safety. The issue is ongoing, and we have now had to reopen the case with Jeep and escalate the matter ourselves. We have also discovered inconsistencies with other service claims. For example, the dealership claimed the battery was replaced during a previous visit, yet the physical battery under the seat has a sticker showing the same manufacturing date as the original, raising doubts that it was actually replaced. This is a dangerous, unresolved issue affecting the safety of our vehicle, and we are seeking accountability and formal investigation through the proper channels.