Verified government source

NHTSA complaint #11653863

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 MERCEDES-BENZ GLC 300

Manufacturer

Mercedes-Benz USA, LLC

Components

LANE DEPARTURE,STRUCTURE

Dates

Incident: 03/02/2025
Filed: 04/10/2025

Owner complaint summary

1. Rear Hatch hands free system - closes unexpectedly while loading or unloading car without using feet to trigger system. Hatch will close down and trap driver in the rear, causing bruising on driver and requiring assistance to push hatch back up. Has been into dealer multiple times since this is HUGE risk to animals or small children exiting out of the rear. Dealer finally disabled hands free system. 2. Lane change assist/blind spot warning - Auto believes there's a vehicle in the lane to either side and will stop car from changing lanes, when actually there isn't a vehicle there. Has caused several close calls due to signaling to change lanes the car will then try to pull back into previous lane. Warning light remains on the side mirrors even when there are no vehicles in the lane. This is especially hazardous while driving at night and in less than optimal weather conditions.

1 injuries reported
This is an owner complaint filed with NHTSA (ODI #11653863). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11653863. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.