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NHTSA complaint #11655069

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

ENGINE

Dates

Incident: 03/16/2025
Filed: 04/16/2025

Owner complaint summary

The contact owns a 2019 Lincoln Navigator. The contact stated that while starting the vehicle, the vehicle made an abnormal rattling sound. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The dealer informed the contact that the VIN was not included in Ford Campaign Number: 21N03. The manufacturer was notified of the failure and confirmed that the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.

This is an owner complaint filed with NHTSA (ODI #11655069). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11655069)Back to reports

Official record ID (ODI): 11655069. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.