NHTSA complaint #11655731

Owner complaint summary

Vehicle: 2024 Tesla Model 3 Date of Incident: [Insert Date] Location: Intersection of [XXX] Operating Mode: Tesla Autopilot (Engaged) On the above date, while driving with Tesla Autopilot engaged, the vehicle initiated an unexpected and improper right turn at the intersection of [XXX] This maneuver was not indicated in the planned navigation route, nor was it consistent with the legal road markings or signage in the area. The vehicle turned into a clearly marked “Do Not Enter” and “Wrong Way” zone, without any driver input or confirmation. I attempted to intervene, but the turn happened abruptly and could not be safely overridden in time. This resulted in a collision, vehicle damage, and physical trauma to both occupants — including nausea and vomiting in my wife immediately after impact. Dashcam footage from the right repeater camera confirms the presence of multiple “Do Not Enter” signs visible at the point of the turn. We have requested the Tesla Event Data Recorder (EDR) logs to confirm that Autopilot was active and that steering input came from the system, not the driver. I am reporting this as a serious safety concern related to Tesla’s Autopilot system and its decision-making at intersections. If this had occurred in a busier traffic environment, the result could have been far worse. This type of navigational or perception failure should be investigated immediately. Both occupants are seeking medical treatment and continuing to deal with the emotional and physical aftereffects of this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)