Verified government source

NHTSA complaint #11657013

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 CADILLAC ESCALADE

Manufacturer

General Motors, LLC

Components

FUEL/PROPULSION SYSTEM

Dates

Incident: 12/02/2022
Filed: 04/26/2025

Owner complaint summary

2 years ago I was driving down I-65 in indiana heading back to indiana and had an immediate loss of propulsion and had to steer to side of road with remaing power in the farthest left lane. Vehichles and semis at high speed as i tried to steer with remaining proprulsion to side of road. I was left stranded by cadillac on side of road for several hours before having to get my own tow. Then was denied a repair claim saying it was because i failed to maintain vehicle for this vehicle leaving me without a vehicle for several months paying for my own rental as my vehicle set on the dealerships. Only to seek legal counsel to try to sue jiffy lube who did the repair for it to be finally determined s=jiffy Lube was not at fault. it then took cadillac several months after they admitted fault to find and source another engine. Once i got that vehicle back i was then stranded on side of the road twice after that repair and have videos dates of informing cadillac. I have pics and videos and messages I sent to cadillac I contacted the police for tow assistance as it was extremely cold and battery died while waiting for cadillac repair no tow was available from police had to contact several companies to tow hours to dealership

This is an owner complaint filed with NHTSA (ODI #11657013). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11657013. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.