NHTSA complaint #11657377

Owner complaint summary

On [XXX], I purchased a 2019 Honda Civic Si (VIN: [XXX] ) from Zeigler Toyota of Racine (WI). At the time of sale, the dealership concealed critical safety-related information, including three major prior damage events (roof, front, rear), multiple Illinois auction sales, and pre-installed aftermarket suspension modifications that prevented proper rear alignment. No disclosures were made. After purchase, I was referred to Zeigler Honda of Racine, where a certified Honda technician confirmed the vehicle could not be aligned due to these undisclosed modifications, and would soon become unsafe to drive. Improper rear alignment creates risks of unpredictable handling, tire failure, and catastrophic loss of control. Zeigler Honda attempted to discreetly order parts without warranty company knowledge and failed to document inspection results or service records, indicating concealment efforts. Zeigler Auto Group operates 84 franchises across 41 locations in Wisconsin, Illinois, Indiana, and Michigan, and reports annual sales exceeding $2.2 billion. Given their size and multi-state operations, systemic concealment of structural and mechanical safety defects by affiliated dealerships poses a significant public safety threat across state lines. I have submitted complaints to the Wisconsin Department of Justice, DATCP, WisDOT, FTC, BBB, Honda Corporate, and the Illinois Attorney General. Given the severity of the defects, concealment, and Zeigler’s multi-state reach, I respectfully request NHTSA investigate Zeigler Auto Group for patterns of selling unsafe vehicles without proper disclosure. Supporting documentation is available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)