NHTSA complaint #11657928

Owner complaint summary

2019 Toyota Camry VIN: [XXX] Issue: Blown head gasket and required engine replacement Mileage at failure: 116,598 approximately Mileage I am filing this complaint due to a sudden and significant engine failure in my 2019 Toyota Camry. Despite regular service at certified Toyota dealerships only things wasn’t serviced at the dealership was my brakes and tires, and a transmission flush in September 27, 2024. Other than that my recent visit to Bulter Toyota was March 21st 2025 which included a $334.17 maintenance visit in March 2025 and my car was good at the time I was told. Now a month later [XXX] my vehicle experienced a blown head gasket with no prior warning or indication of trouble just a check engine light one day [XXX] it never overheated. The issue was diagnosed on April 21, 2025 at Bulter Toyota. Currently renting a car from Bulter Toyota for $42.00 a day my car has been there for 9days The dealership has stated that the engine must be replaced at a cost of $5,335. Additionally, the technician made a concerning statement suggesting my car “looked like it had been in an accident,” even though the vehicle has never been in any collision. This further raised questions about internal defects or manufacturing issues. Toyota Corporate has been contacted, is currently conducting an internal investigation into this matter. However, I am submitting this complaint to NHTSA to ensure it is formally documented outside of Toyota’s internal review process. This is especially important given the pattern of similar complaints involving 2019 Toyota Camrys with the 2.5L 4-cylinder engine, including reports of overheating, coolant leaks, and head gasket failures. I am requesting a full investigation into potential defects related to engine performance and safety in 2019 Toyota Camry models. If a recall is later issued, I respectfully request to be included for possible reimbursement or remedy. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)