Verified government source

NHTSA complaint #11658543

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

UNKNOWN OR OTHER

Dates

Incident: 05/02/2025
Filed: 05/02/2025

Owner complaint summary

There is a software defect that could result in injury or death: if you forget to turn the car off and exit the car with the car key, there is no warning. I am hard of hearing and sometimes do not notice that I did not turn the car off because I cannot hear the hum of engine, and, because the car uses a key fob, rather than an ignition key, you can leave the car with the key but while the car is still on. I park the vehicle outside, but if I parked it in an attached garage carbon monoxide could seep into the house, something that is known to occasionally result in deaths. The car's software knows that the car is on and knows that the key fob has left the car. At that point, there should be a beep of the horn to warn the driver that something is amiss. Seems like a serious liability issue for the car company and something that would be easy to fix: a software update.

This is an owner complaint filed with NHTSA (ODI #11658543). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11658543. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.