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NHTSA complaint #11662241

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

AIR BAGS

Dates

Incident: 05/19/2025
Filed: 05/20/2025

Owner complaint summary

-Passenger side air bags deployed for no reason on May 19, 2025 at 1945h. -Driver safety compromised due to shock, momentary loss of hearing, disorientation while driving. -Other drivers safety compromised due to driver having to react, re-orient themselves and drive to safety. -Culver City Mazda dealership ran diagnostic. Conclusion: air bags deployed due to pressure. NO OTHER conclusions regarding system error, software error, ignitor, sensors or vehicle impact. -Police inspected vehicle at time of incident. No damage was observed or reported. -NO warning lamps or messages appeared prior to passenger air bag deployment.

This is an owner complaint filed with NHTSA (ODI #11662241). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11662241)Back to reports

Official record ID (ODI): 11662241. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.