NHTSA complaint #11663623

Owner complaint summary

The contact owns a 2021 Nissan Rogue. The contact stated while driving at an undisclosed speed, the message "Malfunction Error" was displayed, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where the rear brake pads and brake fluid were replaced, and an oil change was performed. The failure persisted, and the contact was informed that the coolant and EGR sensor needed to be replaced. The vehicle was then taken to a second dealer, Hallmark Nissan (1300 3rd Ave N, Birmingham, AL 35203), where the front brake pads and air filters were replaced and tire rotations were performed, but the failure recurred. The contact was informed that the engine oil and coolant needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the vehicle was later involved in a crash unrelated to the failure, and while the suspensions were being replaced by the body shop, a 2023 Nissan Rogue loaner was provided, and the vehicle experienced the same failure with the "Malfunction Error" message displayed. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.