Vehicle
2019 DODGE DURANGO
Manufacturer
Chrysler (FCA US, LLC)
Components
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
Dates
Incident: 06/03/2025
Filed: 06/04/2025
Owner complaint summary
The rear marker lights which are LED have shorted and are now inoperative. So at night I no longer have any rear running lights. Also the license plate lights are out. Dealer charged me $254.00 to diagnose the failed complaint and and found that the rear racetrack light and passenger rear corner light needs replaced. The estimate of repair is $254.00 for diagnosis and $2746.26 for rear race track light and pas rear corner light assembly. The dealer who is familiar with problem contacted Fiat Chrysler Automobiles with reference #931238452 looking for customer assistance with repair and dealer was told that Chrysler customer assistance would only contribute $712.85 with tax and no assistance for the $254.00 diagnosis fee. SO total out of my pocket would be $2447.08. I have read that a class action suit is underway do to the enormous amount of failures on 2017-2025 vehicles.
Official record ID (ODI): 11664799. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.