Verified government source

NHTSA complaint #11664799

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

Dates

Incident: 06/03/2025
Filed: 06/04/2025

Owner complaint summary

The rear marker lights which are LED have shorted and are now inoperative. So at night I no longer have any rear running lights. Also the license plate lights are out. Dealer charged me $254.00 to diagnose the failed complaint and and found that the rear racetrack light and passenger rear corner light needs replaced. The estimate of repair is $254.00 for diagnosis and $2746.26 for rear race track light and pas rear corner light assembly. The dealer who is familiar with problem contacted Fiat Chrysler Automobiles with reference #931238452 looking for customer assistance with repair and dealer was told that Chrysler customer assistance would only contribute $712.85 with tax and no assistance for the $254.00 diagnosis fee. SO total out of my pocket would be $2447.08. I have read that a class action suit is underway do to the enormous amount of failures on 2017-2025 vehicles.

This is an owner complaint filed with NHTSA (ODI #11664799). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11664799. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.