NHTSA complaint #11665121

Owner complaint summary

Vehicle Make/Model/Year: 2019 Acura MDX Component Affected: Forward Collision Avoidance / Lane Departure / ADAS (Front Camera System) Summary of Issue: I am filing this complaint regarding a recurring and dangerous issue involving the front windshield-mounted camera on our 2019 Acura MDX. After purchasing this vehicle and driving approximately 5500 miles in Las Vegas, multiple critical safety warnings began appearing on the dashboard, including: •“Collision Mitigation System Problem” •“Road Departure Mitigation System Problem” •“Lane Keeping Assist Problem” •“Adaptive Cruise Control Problem” These warnings occur continuosly. The warning lights won’t turn off, resulting in the complete shutdown of essential Advanced Driver Assistance Systems (ADAS). Safety Concerns: This camera-related failure disables major safety features designed to prevent accidents. The driver is left without automatic emergency braking, lane keeping, or adaptive cruise control. This is especially dangerous at highway speeds. Acura has not issued a recall, despite the widespread nature of this problem and documented cases in other hot-weather regions. Service Experience: We purchased the vehicle used from a Cadillac dealership. The issue began approximately 3 months after purchase. A mechanic confirmed that the front camera system is likely malfunctioning due to heat exposure—a known problem with this model. Why I’m Reporting: I believe this is a safety defect that should prompt investigation. Acura appears to have issued Technical Service Bulletins (TSBs) but has not taken action to proactively notify owners or issue a recall. This defect compromises driver and passenger safety and puts others at risk.