NHTSA complaint #11665509

Owner complaint summary

Incident happened on 2-JUN-2025 While driving home from work at around 45-50 mph, all of a sudden, every warning light on the dashboard illuminated, displaying various messages such as “Brake System Failure - See Your Dealer,” “Power Steering Failure - See Your Dealer,” “Road Departure Mitigation System Problem - See Your Dealer,” “Lane Keeping Assist System Problem - See Your Dealer,” and “Collision Mitigation Braking System Problem - See Your Dealer,” among others. The power steering became extremely difficult to turn, almost as if it had locked up, while the brakes were also stiff but seemed to function. The steering wheel completely locked, and I was fortunate enough to maneuver the car to the side of the road by forcing it. After turning the car off and on about three times, everything finally returned to normal on the third attempt. I immediately contacted the Acura dealership to report the issue and scheduled an appointment, feeling apprehensive about driving on the highway, fearing the problem might recur. After dropping off the vehicle, the Acura dealership diagnosed the issue, as a “Power Steering Rack/gearbox malfunction. Luckily it was covered under the extended warranty. Q.1) The components that failed or malfunctioned include the brake system, power steering system, road departure mitigation system, lane keeping assist system, and collision mitigation braking system. These components should be available for inspection upon request at the dealership where I reported the issue. Q.2) My safety and the safety of others were significantly at risk due to the sudden failure of multiple critical systems. The power steering became extremely difficult to operate, and the steering wheel locked up, making it challenging to control the vehicle. This could have resulted in an accident. Q.3) Yes, the problem was confirmed by the Acura dealership after I reported the issue and dropped off the vehicle for inspection. They diagnosed the malfunction.