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NHTSA complaint #11665586

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

POWER TRAIN

Dates

Incident: 12/26/2023
Filed: 06/08/2025

Owner complaint summary

When driving the vehicle, my car exhibits a rocking / shake when going from brake to gas at speeds below 20 mph. I was told by the dealership that it is normal operation, but when driving two other CX5’s, the behavior did not exhibit. I do not know what to do. I have also brought it to 2 independent mechanics and they told me the engine mounts needed to be replaced. I did the service at 36,000 miles and it did not get rid of the problem. It seems to be a defect of the car, which I’ve been living with since 2023. The issue has been ongoing.

This is an owner complaint filed with NHTSA (ODI #11665586). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11665586)Back to reports

Official record ID (ODI): 11665586. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.