NHTSA complaint #11666139

Owner complaint summary

Instrument Panel Cluster Failure: My instrument cluster failure has been an unrepairable issue for my 2019 Jeep Wrangler Sahara which I purchased from Marysville Jeep in Marysville, Washington back in 2021 or 2022. It's been well over at least a year that I have been forced to drive this vehicle where I am unable to know my fuel level, mileage, or speed. I have had my Jeep at the West Hills Autoplex, Chrysler/Jeep Dealership, Auto Center Way, Bremerton, Washington, TWICE for this very same instrument panel cluster failure, and to date, it remains UNREPAIRED. My vehicle is at the same dealership NOW as we speak and has been there since 23 April 2025. I have not had the use of my Jeep for the duration of this time. The time before that, they had my Jeep for about 2 weeks and did not repair the instrument cluster. My associate at the dealership name is Colin. He's constantly informing me that they ordered the cluster but they have not received it because my vehicle was made in Canada. I also saw online that a recall has been issued for certain 2018-2024 Jeep Wrangler vehicles, including the Sahara, due to potential instrument panel cluster failure. The recall number is 30B. I looked for this recall using my VIN on the NHTSA website, but it showed no recalls for my particular vehicle. However, I have this exact same problem with my Sahara. Colin informed me on 5 June 2025 that he has exhausted his last avenue to figure out why my Jeep still has a failed instrument panel that has not been repaired/replaced since 23 April 2025 and to basically come pick up my jeep or call someone else to help remedy this issue. Colin's phone number is (360)429-0384. He also gave me numerous dates that the new cluster was to arrive at the dealership, but to no avail. Also, in between the two times at the dealership, I took it to a repair shop who tried to order the cluster but could not get it, because the dealership is the only entity that can order the cluster. Thank you!