NHTSA complaint #11666424

Owner complaint summary

On May 22, 2025, while parked, my 2019 Mercedes-Benz GLC300 spontaneously caught fire, completely destroying the vehicle. Thankfully, no one was inside, and no injuries occurred, but the property damage was significant. I later discovered Recall 21V961000 / Campaign 2022030003 affecting some 2019 GLC300s for fuel leaks at the fuel rail/injector interface, which pose a serious fire hazard. Further research has shown reports of loose ground connections in these vehicles as well, increasing the risk of sparks igniting leaked fuel. Given that my vehicle caught fire spontaneously and matches the defect described in this recall, I firmly believe this incident was related to that defect. Mercedes-Benz has not provided adequate assistance. The vehicle was towed to a local dealership (Plaza Mercedes-Benz), but they refused to accept it, adding further confusion and hardship. I am submitting this report to request that NHTSA fully investigate this issue and work to ensure that Mercedes-Benz USA takes responsibility for this vehicle defect and compensates me for this dangerous failure. I am happy to provide photos, tow reports, or further documentation if needed. Thank you for your assistance in ensuring public safety.