NHTSA complaint #11666544

Owner complaint summary

Request for Inspection and Service – Transmission & Water Leak Issues on 2023 Ford Explorer I’m reaching out regarding my 2023 Ford Explorer, as I’ve recently experienced two concerning issues that I’d like to have inspected and resolved: Transmission Behavior: The vehicle has been showing signs of abnormal transmission performance, including -- “hesitation when accelerating,” “jerky gear shifts at low speed,” or “delayed engagement when shifting from park to drive”. These issues are becoming more noticeable and impact the vehicle’s drivability and safety. Water Leak: I've also discovered a water leak, going down second row seat belts and getting water in corner of sunroof itself. I suspect it may be related to sunroof coming to a complete seal when shut via the buttons on vehicle even though it should be sealed, which I've read may be a known problem on this model. The vehicle is still under warranty, the vehicle has less than 36k milese on it, and I would like to schedule an inspection at your earliest convenience. If there are any recalls, service bulletins, or warranty coverages related to these issues, please let me know. I’d also appreciate a diagnostic without incurring fees for problems that may fall under warranty or known concerns. Thank you in advance for your attention to these matters. I look forward to your reply with next steps. Best regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)