NHTSA complaint #11667826

Owner complaint summary

I purchased a brand new 2025 Nissan Rogue on June 4, 2025, with the expectation that its ProPILOT and Safety Assist features would function reliably under normal driving conditions. However, just three days after purchase, a warning light began appearing that reads: “Warning: Driving Aids Temporarily Limited.” This message occurs randomly and under regular driving conditions, without provocation, and causes the ProPILOT/Safety Assist systems to disable themselves entirely. At the time this first occurred, the vehicle had only been driven a few miles and had been kept in clean, well-maintained condition. I contacted the dealership immediately and scheduled a service appointment for June 16, 2025. In the days leading up to that appointment, the issue continued to occur unpredictably, making the driving experience both frustrating and unsafe. The vehicle has now been in the dealership’s possession for multiple days (as of June 18, 2025), and no resolution has been found. The technicians have not been able to diagnose or correct the issue, and I have been left without a functioning vehicle. This problem was not disclosed prior to purchase, and the repeated system failure of essential safety features is unacceptable, especially on a brand new car. The inclusion of advanced driver assistance was a primary factor in my decision to purchase this vehicle. Having these systems work only intermittently presents a significant safety risk to myself and others on the road, and undermines the integrity of the vehicle's advertised capabilities. I am filing this formal complaint to document the issue and request prompt action and resolution from Nissan Consumer Affairs and NHTSA.