NHTSA complaint #11670130

Owner complaint summary

This is a follow-up to Complaint #11666572 regarding my 2020 Kia Telluride (VIN: [XXX] ), with urgent concerns about ongoing safety violations and abusive conduct by Greenway Kia East and Kia America. On June 26, 2025, Kia America reversed its prior refusal and agreed to reimburse Uber, rental, and towing costs—but only after I filed multiple complaints. Earlier, they claimed to have no influence over the dealership, which had refused all reimbursement after I complained about Service Manager Gina. Worse, on June 27, the dealership responded via BBB telling me to contact Gina again—the very person I formally complained about for unprofessional and negligent conduct. This isn’t just mishandling; it is degrading, retaliatory, and dangerous. Key safety/legal concerns: • My vehicle was returned on May 31, 2025, with dangerously low coolant, just days after engine replacement—posing a critical safety risk. • The service manager dismissed my concerns until I insisted, then acted with open disrespect. • Repairs were withheld May 19–28 unless I paid $1,833.77, despite warranty coverage. Only after I came in person on May 28 did they reverse and offer free service. • I was charged $580.97 for a diagnostic test tied to a manufacturer defect that led to engine replacement—still not refunded. • The pattern of neglect, retaliation, and deception from both the dealer and Kia America endangers drivers and violates federal safety standards. This dealer has acted with impunity since May 19, 2025. Their behavior is abusive, unsafe, and incompatible with their licensing. I urge NHTSA to investigate whether Greenway Kia East should retain its dealership license. Their conduct undermines public safety and federal standards. A full follow-up and attachments were sent to NHTSAmedia@dot.gov from [XXX] . Please contact me for documentation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)