Verified government source

NHTSA complaint #11670851

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 JEEP WRANGLER

Manufacturer

Chrysler (FCA US, LLC)

Components

STEERING,ELECTRICAL SYSTEM

Dates

Incident: 06/30/2025
Filed: 07/02/2025

Owner complaint summary

I was pulling into work when my dash lit up with all warning lights, I was unable to shut my vehicle off. I had to disconnect the battery to do so. After a couple hours of being disconnected, it operated normal. Few hours later, went to leave a store and it lit up again, this time my steering was nonfunctional. The common issue was the can buss connector. For several years this has been an issue, apparently a TSB was placed but I am unable to find it. This should be a national recall. This part controls literally every electrical component of this vehicle. It's I intermittent and unknown to when it will malfunction. This creates a huge hazard to driving as when it does malfunction, you're unable to steer, your vehicle can shut off, it's not safe at all. Then come to find that the part isn't even covered as a replacement on the TSB. There is no reason this part should not be recalled, how does a small plastic block become defective other than poor craftsmanship? When the vehicle can't communicate to the other parts (engine, transmission, steering, fuel system, etc) that is a huge problem and is not worth the risk of death because someone can no longer drive or steer when going 65 mph.

This is an owner complaint filed with NHTSA (ODI #11670851). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11670851. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.