NHTSA complaint #11671785

Owner complaint summary

The contact owns a 2020 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The contact called a towing service to jumpstart the vehicle. The vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed that the crankshaft bearing failed due to foreign material in the engine and oil consumption. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,000.