NHTSA complaint #11671807

Owner complaint summary

Immediate Attention Required – Vehicle Left in Dangerous, Inoperable Condition by Krietz Auto Dealership in Frederick, MD. I am writing with extreme urgency to request your immediate attention and intervention regarding a critical issue involving Krietz Auto Dealership. I have been a loyal customer of Krietz Auto since I purchased my vehicle from them in 2020. Recently, I brought my truck in due to a loud noise coming from under the hood. I was told the rear differential needed to be replaced. To my knowledge, there were no other major issues at the time. After the dealership had my vehicle in their possession for over a month, I was shocked to receive it back in far worse condition. Upon picking up the vehicle, it could not idle without overheating. I attempted to drive home with my young child in the vehicle, only to realize it could not travel over 30 miles per hour without the temperature spiking dangerously high. Tragically, the vehicle has now completely broken down and is no longer drivable. I am being forced to have it towed to another repair shop at my own expense. What was originally a routine service appointment has now escalated into a situation that has left me without transportation and has put the safety of both myself and my child in serious jeopardy. This level of negligence is unacceptable. I trusted Krietz Auto with my vehicle and my family’s safety. I now fear the damage was either worsened or created during the time the vehicle was in their care. I am respectfully requesting that this situation be thoroughly investigated and immediately rectified. This is no longer just a service complaint — it is a matter of public safety and accountability.